Terms of Service - Professional Locksmith Standards
Please review our terms and conditions for emergency locksmith services. These terms ensure quality service delivery and protect both our customers and our professional technicians.
Last Updated: January 24, 2025
Service Agreement Overview
By using Doorbusters Lock & Key emergency locksmith services, you agree to these terms and conditions. These terms are designed to ensure professional service delivery and customer satisfaction.
Agreement Acceptance
These Terms of Service constitute a legally binding agreement between you (the customer) and Doorbusters Lock & Key. By requesting our services, visiting our website, or contacting us for assistance, you acknowledge that you have read, understood, and agree to be bound by these terms.
Important: If you do not agree with any part of these terms, please do not use our services. Contact us if you have questions about any provisions.
Service Availability and Coverage
- 24/7 emergency locksmith services available throughout the greater St. Louis area
- Rapid response time for emergency calls within our service area
- Services subject to technician availability, weather conditions, and safety considerations
- Service area covers 40+ mile radius around St. Louis, Missouri and parts of Illinois
- Some remote locations may require additional travel time and fees
- Holiday and weekend services available with standard pricing
Pricing, Payment, and Billing
- Upfront pricing provided before work begins - no hidden fees or surprise charges
- Payment due upon completion of service unless other arrangements are made
- We accept cash, all major credit cards, and digital payments (Apple Pay, Google Pay)
- 10% discount available for new customers (cannot be combined with other offers)
- Service call fees may apply for cancelled appointments after technician dispatch
- Additional charges may apply for after-hours, holiday, or emergency services
- Returned check fee of $35 will be charged for insufficient funds
Proof of Ownership and Security
- Valid proof of ownership or residency required for all lockout services
- Acceptable proof includes: driver's license, utility bill, rental agreement, vehicle registration
- We reserve the right to refuse service if adequate proof cannot be provided
- For vehicle services, valid registration and identification matching the vehicle owner required
- Business lockout services require authorized personnel with proper identification
- We may contact property managers or landlords to verify authorization when necessary
Warranty and Service Guarantee
- All workmanship guaranteed for 90 days from service completion date
- Parts and materials carry manufacturer's warranty (typically 1 year)
- Warranty covers defects in workmanship, not normal wear and tear
- Emergency lockout services guaranteed - we'll get you back in or no charge
- Customer satisfaction is our priority - we'll work to resolve any issues
- Warranty void if locks are tampered with or damaged after our service
Important Policies and Limitations
Please review these important policies that govern our emergency locksmith services
Cancellation and Rescheduling
- Services may be cancelled without charge if cancelled before technician dispatch
- Service call fee of $50 may apply if cancelled after technician is en route
- Emergency services are prioritized and may have different cancellation terms
- Rescheduling is available with 2+ hours notice when possible
- Weather-related cancellations will not incur fees
Liability and Insurance
- Doorbusters Lock & Key is fully licensed, bonded, and insured
- Liability limited to the cost of services provided
- Not responsible for pre-existing damage, wear, or security vulnerabilities
- Customer assumes responsibility for securing property after service
- We maintain comprehensive general liability and professional indemnity insurance
Service Limitations
- Some high-security locks may require special ordering of parts
- Antique or specialty locks may require additional time and expertise
- We cannot guarantee access to all lock types without potential damage
- Safe and vault services may require specialized equipment and scheduling
- Electronic locks may require manufacturer-specific programming tools
Legal and Compliance Information
Licensing and Certification
Doorbusters Lock & Key is fully licensed to provide locksmith services in Missouri and Illinois. All technicians are certified, background-checked, and insured professionals.
Dispute Resolution
Any disputes arising from our services will be resolved through good faith negotiation. If necessary, disputes will be handled through binding arbitration in St. Louis County, Missouri.
Governing Law
These Terms of Service are governed by the laws of the State of Missouri. Any legal proceedings will be conducted in the appropriate courts of St. Louis County, Missouri.
Questions About Our Terms?
If you have questions about these Terms of Service or need clarification about our policies, please contact us. We're here to help ensure you understand our service terms.
Emergency Service
(314) 728-5700General Inquiries
doorbustersstl@gmail.comBusiness Address
2619 Lyle Ave
St. Louis, MO 63143
Service Hours
24/7 Emergency Service Available
Professional Service: Our terms are designed to ensure the highest quality emergency locksmith service while protecting both our customers and technicians.
Terms Updates and Changes
We may update these Terms of Service periodically to reflect changes in our services, legal requirements, or business practices. We will notify customers of any material changes by posting the updated terms on our website and updating the "Last Updated" date.
Continued use of our emergency locksmith services after any changes constitutes acceptance of the updated terms. We encourage customers to review these terms periodically.